Results & Testimonials
What you'll see in your leaders - and hear from the people we've worked with.
The research is clear. Connected cultures deliver measurable results across every key metric that matters to a business — and the leaders who've lived it say it best.
23%
higher profit in the most engaged teams
Gallup Q12 Meta-Analysis (11th edition)
54%
of those actively disengaged employees live with a lot of daily stress
Gallup State of the Global Workplace, 2024
7x
more likely to be engaged if they have a best friend at work
Tom Rath, Vital Friends, Gallup Press, 2006
70%
of the difference in engagement is the quality of the manager
Gallup 2024
For Your Leaders
- More confident, values-led decision making
- Stronger presence under pressure
- Teams built on trust and psychological safety
- Leaders who coach, not just manage
For Your Organisation
- Uplift in engagement survey scores
- Improved 360-degree feedback for leaders
- Reduced turnover in critical teams
- Faster execution of strategy
Case Study
A leadership team, reconnected.
Major Australian Retailer
Connected Leaders Program
The Challenge
A Major Australian Retailer had run leadership training before. What they wanted this time was different: a development experience that would fundamentally reshape how their people lead, innovate and build high-performance cultures. Their emerging leaders were operating in silos, capable individually but disconnected across functions. The business needed an aspirational pathway that would embed new frameworks and peer support systems, and lift capability across successive cohorts rather than in one-off bursts.
The Approach
We built an annual program around the Connected Leaders System. Immersive Learning Labs delivered content customised to each leadership group. Targeted Coaching Clinics provided personalised one-to-one support alongside structured peer accountability. Cross-functional cohort experiences deliberately grouped leaders who wouldn't otherwise work together. Between sessions, Mind Bite videos, individual learning journeys and regular reflection kept the thinking alive at exactly the point where most programs lose people.
The Outcome
Four years and multiple cohorts on, the program has produced measurable capability lift across every cohort, mentoring relationships and peer support networks that have outlasted the program itself, and stronger cross-functional collaboration. It has become the development pathway leaders across the business ask to join.
Discuss A Similar Challenge →
AGL
Culture Change & Leadership Program
The Challenge
A pending de-merger required AGL to bring a 1,400-person contact centre together with a 300-person customer operations team — two functions with separate identities, ways of working and expectations, now expected to operate as one. It called for more than a restructure: a re-alignment on purpose, a clear-eyed view of the culture they had against the one they needed, and leaders capable of taking 1,700 people through significant change toward a more customer-focused, innovative approach.
The Approach
We designed a multi-year program. It began with a clear shared vision and purpose, and a new strategy underpinned by a success scorecard and strategic roadmap. We then defined and measured both current and aspirational culture and leadership capability, giving the business a baseline to work from. Culture change and leadership development programs ran across the executive and senior leadership teams to bring the strategy and the behaviours to life, alongside targeted work to increase cross-functional collaboration and co-design communication plans.
The Outcome
Employee engagement reached 75%, organisation-leading. Contact centre engagement hit 83%, sustained through the 2022 pandemic period. Customer complaints fell 60% over three years.
Discuss A Similar Challenge →In Their Words
What people say after working with Celeste.
"Extremely open, builds rapport in an instant — critical for trust in a coaching relationship. I cannot recommend Celeste more highly."
Head of Sales
"The toolkit will remain with me for the rest of my career and help me be a better leader for it."
Business Operations
"A pure inspiration — energised, engaging, fun, with infectious vibes. Saying we're pleased with the results is an understatement."
GM Airport Experience
Virgin Australia
"Her superpower is weaving organisational context, group dynamics and individual strengths into coherent, data-driven, deeply engaging conversations. Highly recommended for any organisation building senior leadership capability for an AI future."
Senior Technology Leader
Pepperstone
"Captivating, engaging and refreshingly different to the status quo. She created a safe environment that surfaced real issues and moved us to clear decisions and practical action."
CX Optimization & Learning Manager
AGL
"An absolute powerhouse. Her greatest strength is taking a complex need, synthesising it quickly, and turning it into tangible, practical, research-backed strategies. A true thought partner and trusted guide."
People & Culture Leader
AFL
Trusted By
Organisations that take people seriously.
From global tech companies to financial institutions, from retail groups to arts organisations — the common thread is leaders who understand that human capability is their most valuable, most underdeveloped asset.
Ready When You Are
Your organisation could be next.
Book a no-obligation strategy call to explore what connected leadership could look like for your team.
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