Privacy & Data Protection Policy
We have a simple approach to data protection and privacy which adheres to the 13 Australian Privacy Principals.
Our obligations under the Privacy Act 1988 (Privacy Act) & Privacy Amendment (Enhancing Privacy Protection) Act 2012:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
We collect your personal information so that we can provide you with the products, services or information that we supply. This may include your first name, last name, location, age, phone number, email address, postal address and other details that you have provided when interacting with us. We may also collect information on how you use our website, your product preferences, opinions and other personal preferences.
Other information that may be automatically collected when you visit our website include (without limitation) your Internet Service Provider (ISP), operating system, browser information, Internet Protocol (IP) address or other device identifiers, location and time/date stamp.
At times, we may collect personal information from a third party or from a publicly available source, but only if you have consented to your information being used in this way or would reasonably expect us to collect it in this way. We only collect this information from companies or sources that are allowed to disclose it to us. Below you will find a breakdown of the different ways your personal information is collected.
What we collect from you
User contact forms
When you fill out a contact form on our website, we will collect that information and use it to get in touch with you in response to your query. We may use the information to reach out to you to inform you of some of the services we provide, provided it is in line with your original query.
If you sign up to one of our mailing lists, this means that you have opted-in and have consented to us sending you emails relating to the services or products we provide as a company. Don’t worry, we won’t spam you. We send all emails as per the guidelines set out by the Australian Communications and Media Authority.
What we collect from your online activity
- Site performance indicators: these give us information on how our website is used, so that we can make the necessary improvements or amendments to make your experience better.
- Analytics Cookies: these give us the statistics to understand how many people are on our website, which areas are popular and which areas we need to work on.
- Advertising Cookies: we use these cookies to understand what type of advertising would be better suited to someone like you. That way, you would receive ads that are more likely to be relevant to you.
https://celestehalliday.com and any other Celeste Halliday websites and landing pages may collect, use and/or share your location data in order to provide you with location-based services.
Please be aware that your location data may only be tracked through an opt-in process which most browsers and devices will notify you of. No location data will be collected without your authorisation being provided.
What we collect and receive from others
Third party polling and survey plugins (such as Survey Monkey)
Maps/Video and other embedded content
We may use your personal information to deliver advertising that is more customised or relevant to your interests or location. This does not mean that you will receive more ads, it simply means that we will do our best to make them relevant and tailored to your interests. If you have any questions or concerns relating to the advertising on our website (either hosted by us or by a third party, ie. Google AdWords), feel free to contact us at email@example.com.
Cross-border Disclosure of Personal Information
Personal information may be stored with or disclosed to other entities overseas (who are not in Australia or an external Territory) who are directly affiliated with us in providing our service. As per APP 8, steps are taken to ensure that the overseas recipient does not breach the Australian Privacy Principles.
When it comes to direct marketing, no one likes being spammed. At Celeste Halliday Pty Ltd, we may use your personal information to send you advertising that is customised to your interests, characteristics or general location.
As with all direct marketing correspondence that you receive from us via email, there is always an unsubscribe button or link located at the bottom of the email. With this you can manage which messages you receive from us.
Use and Disclosure
We only use personal information for the purpose which was requested of us, or for the purposes which directly relate to one of our functions or activities. We will not provide your personal information to other entities or bodies, or any other party unless one of the following applies (as per and in line with APP 6 – use and disclosure of personal information):
- You have consented.
- You would reasonably expect, or have been informed, that information of such kind would be passed on to those individuals, entities or bodies (for more information, see subclause 6.2).
- It is otherwise required or authorised by law, or reasonably necessary for the enforcement of a criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
- It may prevent or lessen a serious and imminent threat to somebody’s life or health.
We take active steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. Furthermore, all Celeste Halliday Pty Ltd employees or agents must abide by this policy. While we cannot share with you details of the security systems and procedures we have in place for security reasons, if you have any questions, you can always contact us at firstname.lastname@example.org
Access and Correction
At Celeste Halliday Pty Ltd, we do our best to keep your personal information up-to-date and accurate as this allows us to deliver a better service to you. If you find that any information we hold about you is incorrect, you can contact us at email@example.com, or as per the contact details below. Please bear in mind that under Australian privacy laws, there may be situations where we cannot provide access to such personal information. For instance, if it would reasonably affect someone else’s privacy or may pose a threat to someone’s life, health or safety.
In addition to our obligations under the Privacy Act, we also abide by the EU General Data Protection Regulation (GDPR) in the following ways:
- You may request that we send to you, or give you access to all personal information we hold on you
- You may exercise your right to be “forgotten”. This means that, upon request, we will erase all the personal information that we hold on you.
- You may also fully withdraw consent to have any of your personal information collected.
For any of these requests, please contact us on firstname.lastname@example.org or view our full contact details further below.
When no longer required or requested by you, all personal information is destroyed in a secure manner, unless required by law.
If you have any complaints or feel that there has been a breach of the Australian Privacy Principles, or a registered APP code, you can contact us at email@example.com or via another option below.
If you are not satisfied with the process of making a complaint to us, you may make a complaint to the Information Commissioner on the details below:
Office of the Australian Information Commissioner
Address: GPO Box 5218 Sydney NSW 2001
Telephone: 1300 363 992
Fax: 02 9284 9666
How to Contact Us
We understand that your personal information is important to you and are thrilled that you made it this far! If you have any questions or concerns about this policy or our practices, you can contact us here.